1. Introduction
Welcome to RadioBox (the “Website”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose and store your personal data when you use our Website or engage with our services.
By using our Website or providing your data, you accept the practices described in this policy. If you do not agree with this policy, please do not use the Website or provide your personal data.
2. Data Controller
AirServ Limited (t/a RadioBox) is the data controller for the processing of personal data under this policy.
Address:
1st Floor,
13 Blackwater Road,
Dublin Industrial Estate,
Glasnevin,
Dublin, D11 V500
Ireland RadioBox
Telephone: 01 485 3344 RadioBox
Email: hello@radiobox.ie RadioBox
If you have any questions about this policy or our handling of personal data, please contact us at the above email or telephone number.
3. What personal data do we collect?
We may collect and process the following personal data:
Information you provide directly: for example when you contact us (via contact form, email or telephone), subscribe to newsletters, register for services, provide feedback, or otherwise communicate with us. This may include your name, email address, postal address, telephone number, and any other information you choose to provide.
Technical and usage data: when you use the Website we may automatically collect data such as your IP address, geolocation (country/region), browser type and version, device identifiers, operating system, pages visited, time and date of visits, length of visit, referral source, and other usage statistics.
Cookies and tracking technologies: we use cookies and similar technologies to personalise your experience, remember your preferences, analyse site usage, and deliver customised content and/or adverts. See Section 10 for more details.
4. How do we use your personal data?
We use your personal data for one or more of the following purposes:
To operate, maintain and improve the Website and our services.
To provide you with the services, products or information you request from us.
To send you administrative information such as updates, security alerts and support messages.
To send you marketing communications (where you have opted in or where permitted by law).
To personalise your experience (for example showing you content we believe to be relevant).
To monitor and analyse usage and trends, to improve the Website and our offerings.
To detect, prevent or address technical issues, fraud or abuse.
5. Legal basis for processing (under GDPR)
When we process your personal data, the legal bases we rely on include:
Consent: where you have given your clear consent for us to use your personal data for a specific purpose (for example, marketing communications).
Contractual necessity: where processing is necessary to perform a contract to which you are a party (or to take steps at your request prior to entering into a contract).
Legitimate interests: where we have a legitimate interest in processing the data (for example, improving our services, website security, preventing fraud) and your interests and fundamental rights do not override those interests.
Compliance with legal obligations: where processing is necessary for us to comply with a legal obligation to which we are subject.
6. Disclosure of your personal data
We may share your personal data with:
Service providers, suppliers and contractors who help us deliver the Website and services (for example hosting providers, IT support, analytics providers, email service providers).
Regulatory, law-enforcement or other governmental authorities where required by law or in order to protect our legal rights.
Third parties in the event of a merger, acquisition, restructuring or sale of our company — in which case your personal data may be transferred as part of the business transfer (subject to appropriate safeguards).
With your explicit consent: third parties who provide you with offers or services you have opted into.
We require all third parties to respect the security of your personal data and to process it in accordance with applicable data-protection laws.
7. International transfers
As we are based in the European Economic Area (EEA), we endeavour to keep data transfers within the EEA. If personal data is transferred outside the EEA (for example to a service provider in a country without an adequacy decision), we will ensure appropriate safeguards are in place (such as Standard Contractual Clauses) in accordance with GDPR.
8. Data retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected (including satisfying legal, accounting or reporting requirements). When we no longer have an ongoing reason to retain your personal data, we will securely delete or anonymise it.
9. Your rights
Under the GDPR you have rights in relation to your personal data. These include:
The right to access your personal data (request a copy).
The right to rectify inaccurate or incomplete data.
The right to erase your personal data (“right to be forgotten”) where applicable.
The right to restrict processing of your data.
The right to object to processing (including profiling) based on legitimate interests or direct marketing.
The right to data portability (receive your data in a structured, machine-readable format).
The right to withdraw consent at any time (where processing is based on consent).
The right to lodge a complaint with a supervisory authority. In Ireland, this is the Data Protection Commission (DPC) (www.dataprotection.ie).
If you wish to exercise any of these rights, please contact us at hello@radiobox.ie (or via the contact details above). We will respond within the time-frames required under the law.
10. Cookies and tracking technologies
We use cookies on our Website. Cookies are small text files placed on your device when you visit our Website. They help us recognize your device and remember your preferences, improving your browsing experience and enabling functionality such as keeping you logged in or remembering display settings.
You can manage your cookie preferences at any time via our cookie-banner or through your browser settings. Be aware that disabling or blocking some cookies may impact your browsing experience and certain features may not work as intended.
For more details, please refer to our separate Cookies Policy (or section) — which describes the types of cookies we use (for example: essential, performance, analytics, advertising) and their specific purposes.
11. Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include secure servers, encryption where appropriate, access controls and audit trails.
However, please note that no data-transmission over the internet or any wireless network can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot guarantee the security of data transmitted to our Website; any transmission is at your own risk.
12. Children
Our Website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we may have inadvertently collected data from a child under 16, please contact us at hello@radiobox.ie so we can delete that information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this policy and where appropriate notify you (for example by posting a notice on our Website or sending you an email). We encourage you to review this policy periodically to stay informed about how we are protecting your data.
14. Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: hello@radiobox.ie
Telephone: 01 485 3344
Address: 1st Floor, 13 Blackwater Road, Dublin Industrial Estate, Glasnevin, Dublin, D11 V500, Ireland
Last updated: 14/11/25